This individual must have excellent customer service skills, experience with data entry, analyzing data for patterns. The Membership Maintenance team member will make phone calls to individuals following up with them regarding their membership status. In most cases this will take place, after a member’s payment card has been denied. In this role, this individual will then follow up by phone and email to attempt to make contact with the member. Must be able to remember utilize process for reaching out to members and be prepared to answer questions about their membership.
Data entry, analyzing data, following up with members regarding membership activity, lapses, domains and helping to connect members who haven’t selected a domain to choose a domain. Must be able to follow written and verbal instructions given by the Membership Development Manager and/or team leader. Able to follow processes, and make notes into the database system. Must be familiar with using database systems and/or fast learner. Person must be trust worthy and able to work independently.
|Time Commitment||2-4 hours per week every week; twice a week if hours are broken up into 2 hours, otherwise 4 hours/1 day a week.|
|Volunteer Level||Level 2|
|Age Restriction||Adult Only|
|System Access Needed||Yes|
|If Yes, Which Systems?||DonorPerfect; Salesforce|
|Spiritual Gifts Desired||Serving, Administration,|
|Skill Set Required||Administrative skills; Customer Service skills; Problem solving skills; Familiarity with utilizing databases and systems; ability to work independently and ask questions when necessary.|
|Expertise||Administration, customer service|
|Passions||Cultivating relationships with individuals and working in systems; serving others.|
|Additional Notes||Must be reliable and punctual. Must also have a sense of integrity and remember the long term goal and mission of 4Tucson.|
If you are interested in this volunteer opportunity, please contact Andrea Williams at [email protected].